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Holiday Inn Express and Suites Improves In-Building Cellular

July 2, 2018

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If you work in the hotel industry, you already know how bad cell service can impact your business. From guest experiences to staff functionality, a strong cellular network is essential to keeping your hotel running smoothly. Let’s look at how one Texas hotel took their cellular network to the next level to keep guests happy and boost their business.

The Challenge

Holiday Inn Express and Suites is a tourism-centric hotel located in Houston, Texas. Because of its metropolitan location, this hotel is popular with students, business travelers, and vacationers. Management and staff are well-aware of the need to appeal to this wide range of customers.Prior to implementing a successful solution, the hotel received a large number of complaints about bad cell service. Customers reported poor connectivity, and some claimed that the reception was virtually nonexistent within certain rooms and hallways. This was deeply impacting guests’ ability to communicate with one another and with those outside the hotel, which was a particular concern for business travelers. In addition, poor cell service at the hotel was negatively affecting the staff. The management team often found themselves struggling to reach staff cell phones located in poor service areas, making even the simplest operational conversations difficult or impossible.Hotel management was desperate for a solution. Without better cellular connectivity, they knew they could potentially lose both loyal business clients and tourism business. So, they did their homework.

The Solution

With a recommendation from SignalBooster.com, the hotel installed a commercial-grade repeater on several of their floors where the poor signal had been most problematic. WilsonPro Repeater Systems are powerful connectivity catalysts that support 3G, 4G, and low-band 5G systems for all carriers.This was a particularly important point for the hotel, as it would ensure equal access to the network for all of their guests. Staff at the Holiday Inn and Suites hoped that by installing these repeaters, customers could depend on a more reliable network and guest engagement experience.

The Result

After installing WilsonPro Repeater Systems throughout the hotel, management reported a vast improvement in signal where they had struggled previously, including communal spaces, hotel rooms, and hallways. Customer complaints –– and the dead zones that caused them –– were virtually eliminated.Hotel management was also pleasantly surprised to find how the repeater installation affected staff functionality. Issues with staff to staff communication depleted due to 100 percent connectivity within the building. In addition to improved guest satisfaction, hotel management saw increased confidence in their back-of-house operations.

Takeaway

If you are a hotel manager or operator and you’re seeing the negative effects of poor cellular connectivity in action, contact WilsonPro. After installation, your guests and staff won’t need to deal with disruption and inconvenience. Most importantly, everyone will immediately experience the benefits of better connectivity.

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